Independent work sample, not affiliated with or endorsed by Hometown Property Management. Every tenant name, unit, and dollar figure entered or shown as sample data below is fictional and editable. It is not connected to any live system and does not use any of the company's real tenant or financial records.
What this is grounded in
The gap. Hometown Property Management's own BBB complaint record describes a $121.55 charge for unreturned keys in one move-out and a $5 charge for the same category of item in a different move-out, plus a $440 flat house-cleaning charge that was only itemized and refunded after a tenant escalated with her own photos. Those are inconsistency and documentation problems, not one-off customer disputes.
The unanswered complaint. Hometown Property Management's BBB profile carries a B- rating, driven specifically by BBB's own note that the business failed to respond to one filed complaint, independent confirmation that at least one of these was never addressed rather than resolved.
The existing tool. The company already runs AppFolio for its tenant and owner portal (confirmed on hometownpm.com). AppFolio supports attaching move-in/move-out inspection photos to a unit record, but does not itself turn that inspection into a structured, line-itemized, tenant-facing statement, that step is a manual one industry-wide. This tool is a small layer on top of that existing workflow, not a replacement for it.
The market signal. Two other Olympia-area property managers, BCI Properties and Keyrenter Tacoma, already market timestamped, structured move-out inspection documentation as a customer-facing differentiator in the same market.
The deadline. Washington's RCW 59.18.280 requires a landlord to provide a full and specific statement of any claims against a deposit within 21 days of the tenant vacating. The tracker below counts down to that date for every open move-out.
Build the itemized statement
Add deductions from the published fee schedule
Published deduction fee schedule
Sample standardized prices, illustrating the fix: one price per item, every time, instead of the $121.55-vs-$5 key-charge inconsistency described in the company's own BBB complaints.
| Item | Standard charge |
|---|
Move-out records & 21-day deadline tracker
How this gets built for real
The fee schedule is illustrative. A real build uses Hometown Property Management's own published per-item price list, replacing the inconsistent amounts described in its BBB complaints with one documented number per item, applied the same way every time.
The photo reference here is a text field. A real build pulls the actual timestamped inspection photos already attached in AppFolio, it does not require a new place to store them or a change to how the inspection itself happens.
This does not replace AppFolio. It is a scoped statement-generation layer on top of the platform the company already pays for and already uses for rent collection and portals.
Back to the generic template: Deposit itemization & statutory-deadline tracker.