Independent work sample, built for one real business

Prime Pest Control: when a route stops, billing should stop with it

Prime Pest Control's own public BBB complaint file shows the same shape twice, fourteen months apart: a customer's service visits stop or a cancellation is requested, but the recurring charge keeps going until the customer notices and escalates. In its own written responses to other complaints, the company has separately acknowledged a "CRM billing system issue," a scheduling "glitch," and an automated system that kept messaging an already-cancelled customer. This example shows a small tool that gives every skipped visit or cancellation request a timestamped record the moment it happens, and automatically raises a billing hold until someone in billing clears it.

Prime Pest Control, LLC Huntsville, AL, plus Greenville, SC Independently owned, founded 2021 4.9 stars, 3,500+ Google reviews

Independent work sample, not affiliated with or endorsed by Prime Pest Control, LLC. All customer names, service records, and event data inside the tool below are fictional and clearly for illustration only. The business description is drawn from the company's own published site (goprimepest.com). The complaint pattern referenced here is drawn from Prime Pest Control's public BBB complaint file, including the company's own written responses to those complaints.

Two separate BBB complaints, filed about fourteen months apart (September 2024 and November 2025), describe the same pattern: service visits stopped or a cancellation was requested, but billing continued until the customer escalated to BBB. In the November 2025 case, the customer states visits stopped between August and October, yet billing continued and the cancellation request was not reflected in time. Prime Pest Control runs GoHighLevel for marketing and scheduling automation (confirmed by a leadconnectorhq.com script on the live site), but its BBB responses to other complaints reference a separate internal billing/CRM system that isn't bridged to it, exactly the gap this example addresses. The site itself shows no online customer portal, self-service cancellation, or billing dashboard; the company currently directs customers to call for anything account-related.

Log a completed visit, skipped visit, or cancellation

Recent events, newest first

Active billing holds

Every logged skipped visit or cancellation automatically raises a hold here, exactly the step missing in both BBB complaints above: nothing in the current process stops a recurring charge until a person notices and manually intervenes.

Search the event log

Try Sample Customer A, Sample Customer B or Sample Customer C from the field log's sample events. This search directly answers the "billing continued after cancellation" pattern: the record exists the moment it is logged, instead of depending on someone remembering a call that was made weeks earlier.

How this gets built for real

This bridges GoHighLevel to billing, it doesn't replace either. Prime Pest already runs GoHighLevel for scheduling and marketing; a real build would push one signal from a route stop or a cancellation request into whichever billing system currently runs recurring charges, so the two systems agree.
The field-log form has to work from a truck. A real build would let a technician mark a stop skipped or a cancellation requested from their phone in the same motion as finishing the route, so it actually gets used.
Clearing a hold stays a deliberate billing decision. The tool raises the flag the instant an event is logged; a person in billing still confirms and clears it, the same way both BBB complaints were ultimately resolved by a person, just weeks later than they should have been.
Back to the general template: Equipment pickup-to-billing-hold tracker.