Everything below is fictional. When this gets built for a real business, the job types and stages match how that business actually works each one, and the office view reads from whatever already tracks requests.
days with no stage change
Log a new request
A real deployment shows this same queue to whoever is covering the desk or the truck that day, instead of splitting jobs across memory and phone messages.
Shared request queue, flagged first
Check the status of a request
Try REQ-7001 through REQ-7006 from the team view's sample queue, with the matching sample name.
How this gets built for real
The reference number is generated the moment a request comes in. A real build hands it to the customer immediately by phone, text, or email, whichever the business already uses.
The stage set is different per job type here, and that stays configurable. A drilling job, an inspection, and an emergency call do not move through the same steps, and a real build matches how the business actually runs each one.
The status ping here is a log entry, not a real send. A real build wires this to the business's existing phone, text, or email system so the update actually goes out.