Everything below is fictional. When this gets built for a real business, it reads completed-job and warranty-period data from whatever already tracks it (a CRM, a shared spreadsheet, a scheduling tool) and adds the claim ticket, response-time commitment, and charge-authorization gate on top of that, without replacing the underlying system.
Completed jobs & claims
Check your warranty or claim
Try REF-1001, REF-1002, REF-1003 or REF-1004 from the office view's sample queue.
How this gets built for real
The reference number is whatever the business already gives a customer. A real build reads from an existing job or invoice number instead of inventing a new one to remember.
The warranty window is set the moment a job is marked complete. A real build can text or email that window to the customer automatically, instead of it living only in a filing cabinet.
The response-time commitment is a real clock, not a promise. A claim that sits at "Claim received" past its stated response window shows as overdue in the office view, instead of going quiet.
An itemized charge genuinely cannot be billed without customer acknowledgment. Staff can add a charge beyond the original warranty scope, but it sits held until the customer checks a box and types their name from their own status page.
"Acknowledged" here is a typed name and a timestamp. A real build can add an actual e-signature provider for a stronger record; this demo shows the workflow, not a specific vendor.
See it built for a real business: Bee Safe Bee Removal.