Everything below is fictional sample data. Customer names, tickets, and notes are illustrative, not Sun Solar's real customers or records. This independent work sample is not affiliated with or endorsed by Sun Solar, LLC.
Log a new ticket
In a real build, this logs automatically the moment the Service Line or the info@ inbox takes the request, instead of someone re-typing it here.
Open tickets, worst first
Check the status of a service ticket
The BBB and SolarReviews records both describe customers calling repeatedly, sometimes same-day, just to find out whether anyone is still coming. This gives a customer a way to check without another call to the Service Line.
Try SUN-1001, SUN-1002, SUN-1003 or SUN-1004 from the dispatch view's sample queue.
How this maps to Sun Solar specifically
Stages match the offer: received, dispatched, visited, resolved and verified. The overdue window shown here (5 days sitting in one stage) is illustrative; several BBB complaints describe gaps of weeks between a confirmed appointment and an actual visit, so the real cutoff would be set with Sun Solar's dispatch team, not guessed.
Repeat-visit counter is tuned to the documented pattern. The BBB record describes a customer "told 5 different repair dates for a failed inverter" and a technician who "no-showed twice." The SUN-1001 sample ticket below models that: two visits logged without a confirmed fix, the ticket stays one ticket instead of restarting, and it surfaces at the top of the queue once it crosses that count.
Sample tickets span all four service locations. Springfield (HQ), Houston (original location), Kansas City and St. Louis, matching the MO/KS/IL service area described on Sun Solar's own site, so the queue reads as one shared view across offices rather than a single-shop tool.
Notifications here are a log entry only, nothing is actually sent. A real build would text or email the customer at each stage change, addressing the "no one will even call us back" pattern in the review record, through Sun Solar's existing Service Line and info@ channel, without requiring a new system customers have to learn.
Deliberately narrow in scope. Several BBB complaints describe genuine installation or product defects (a failed inverter, wiring issues, roof-mount water damage), not just missed communication. This tool tracks and escalates the status of a ticket; it does not fix or diagnose the underlying repair, and the page does not claim otherwise.