Grounded in a real business, still a work sample

Four unresolved BBB complaints, one of them a locked building nobody ever refunded

Big Escape Rooms (Atlanta, GA and Silver Spring, MD) carries a BBB rating of F, driven entirely by "failure to respond to 4 complaint(s) filed against the business," including a customer who says they arrived to a locked, empty building and never got their money back. Public reviews on the puzzles, staff, and game design are genuinely strong, so the gap looks like a back-office one: refund requests come in by phone or email, get worked by whoever is at the front desk that day, and nothing tracks how long one has been sitting. This example adds a ticket the moment a refund is requested, a day-3 and day-7 escalation clock, and a status page a customer can check, layered behind the existing bookings@bigescaperooms.com inbox without replacing it.

Everything below is fictional sample data. Customer names, refund amounts, and notes are illustrative, not Big Escape Rooms' real customers or records. This independent work sample is not affiliated with or endorsed by Big Escape Rooms.

Log a new refund request

In a real build this logs automatically the moment bookings@bigescaperooms.com or the front desk takes the request, instead of someone re-typing it here.

Open refund requests, worst first

Check the status of a refund request

The BBB complaint record describes customers who could not get a straight answer on where their refund stood. This gives a customer a way to check without another call or email to bookings@bigescaperooms.com.

Try BER-1001, BER-1002, BER-1003 or BER-1004 from the front-desk queue's sample data.

How this maps to Big Escape Rooms specifically

Stages match the actual gap: requested, day-3 reminder, day-7 escalated, resolved. The BBB record's headline complaint is a refund that sat unresolved for weeks after a locked-building no-show; the day-3 and day-7 clocks here are illustrative defaults modeled on that pattern, and the real cutoffs would be set with whoever owns bookings@bigescaperooms.com day to day.
Sample tickets are built from the public complaint pattern, not invented scenarios. BER-1001 mirrors the locked, empty building complaint; BER-1002 mirrors a staff-20-minutes-late complaint; BER-1003 mirrors a mid-game prop malfunction with no refund offered; all amounts shown are marked illustrative, no real transaction data is used.
Sample tickets span both locations. Atlanta, GA and Silver Spring, MD, matching Big Escape Rooms' two public locations, so the queue reads as one shared view rather than a single-room tool.
Notifications here are a log entry only, nothing is actually sent. A real build would text or email the customer at each stage change and alert whoever is on shift when a request crosses day 3 or day 7, through the existing bookings@ inbox, without requiring a new system anyone has to learn.
Deliberately narrow in scope. Some complaints describe genuine facility issues (no air conditioning, a malfunctioning puzzle prop), not just a slow refund. This tool tracks and escalates the status of a refund request; it does not fix the underlying game-room issue, and the page does not claim otherwise.