Working example, built for SVE Autobody Specialists

Right now, checking on a repair means catching Tom, Lena or Cailee on the phone

I checked your homepage and contact page directly. Status updates on a vehicle in for repair happen when a staff member calls, emails or texts, or when a customer calls in and someone happens to be free to look it up. There is no self-service way to check where a repair stands. A June 2025 review describes exactly that gap breaking down: four to five calls over three months just to get clarity on one estimate and its status. Your review record overall is very strong (hundreds of positive reviews across Google, Carwise and other sites), this is a narrow gap in one channel, not a trust problem.

What's real: your live site (checked directly) describes status updates as happening by phone, email or text from your team, with no self-service tracker anywhere. Tom, Lena and Cailee are named on your own site as front-office staff. Your free-estimate form already asks for vehicle make, model, year and VIN, so a claim system has that information on day one. The four to five call pattern comes from a review that Yelp's own site blocks from being fetched directly; it was read through a third party mirror of the page rather than Yelp itself, so it is worth a quick confirmation on Yelp directly before this goes into anything sent to a customer.

What's illustrative: the four sample claims below are not real vehicles or customers. The seven stages (estimate approved, parts ordered, teardown, paint, reassembly, quality check, ready for pickup) follow the general order a collision repair moves through and match the language a customer already knows from an insurance claim, they are not copied from any internal SVE process document, worth a short conversation before this gets built for real.

Log a new claim

Open queue, longest stuck first

Check the status of a repair

or

Try claim SVE-3001, SVE-3002, SVE-3003 or SVE-3004 from the office view's sample queue, or use the matching phone number and last name shown on each card.

What I'd flag before this goes further

Only the four sample claims above return anything. This is not connected to your real intake, it cannot look up an actual customer's vehicle. A real version would read from the same free-estimate form you already run, so a claim record exists the moment a car is checked in.
The four to five call pattern is real but thin, one documented review out of hundreds of positive ones, and it was read through a third party mirror since Yelp blocks direct fetching of its own reviews. Worth confirming directly on Yelp before it is referenced anywhere client facing. The fix on offer here is meant to sit alongside the personal updates Tom, Lena and Cailee already give, not replace them with something automated and impersonal.
The seven stages shown are a typical collision repair flow, not your literal internal process. Your real stage names and order may differ, worth a short conversation before this gets built for real.
Phone plus last name is the customer's main path in, claim number is the fallback. A real build would also need a rule for what happens with two customers sharing a last name and phone on file, a small detail worth deciding up front rather than after launch.