Built for Prime Time Window & Gutter Cleaning, Chicago, IL

A locked quote before the job, a flag before the invoice goes out

Prime Time's own live quote-intake form (primetimewindowcleaning.com/contact/) collects only an address and a free-text note, no window count, story count, or scope input, and discloses no price or fee anywhere in that flow. That gap shows up in the business's own BBB complaint history: a customer quoted $212 was invoiced $325 with no notice (Dec 2, 2024), and a separate complaint describes a $7.25 "equipment/safety" fee that was never mentioned during scheduling (Nov 14, 2025). This example shows a small, working fix: a scope-capturing intake that turns windows, stories and gutter footage into a locked, itemized quote with that same $7.25 fee disclosed up front, plus a job desk that automatically flags any final invoice that doesn't match the locked number, so a gap like the December case gets caught the moment it's entered, not after a customer disputes it.

Illustrative example. The rate table, customer names, and job records below are fictional and clearly labeled as such. The $7.25 equipment/safety fee and the $212 quoted / $325 invoiced pattern are drawn directly from Prime Time's own published BBB complaint record, not invented; every other number is a sample rate for demonstration.

Customer: get a locked quote

Sample per-window / per-story / per-foot rates for demonstration. A real build uses Prime Time's actual pricing; the equipment/safety fee shown is the real $7.25 fee from their own BBB complaint record, disclosed here instead of appearing for the first time on the invoice.

Sample rate table

Staff: job desk & invoice-consistency guard

How this maps to the real gap

The intake form is the actual fix for the actual gap. Prime Time's live contact form has no scope fields at all; this replaces that with windows, stories and gutter footage, the inputs a real quote already depends on.
The $7.25 fee is disclosed where it currently isn't. Their BBB complaint record shows this fee reaching a customer for the first time on the invoice; here it's a line item in the quote, before any job is booked.
Job "Sample Customer A" below reproduces the December 2024 pattern. Locked at one amount, invoiced $113 higher with no reason recorded, exactly what the flag is built to catch, shown in the flagged state rather than after the fact.
Back to the template: Locked quote & invoice-consistency guard.