Working example, built for Peak Professional Painting (Peak Pro Painting)
Catch a streaky coat before it's invoiced, and never let a warranty callback go unanswered
Your own site promises a "2-year warranty that covers our craftsmanship and materials," and markets excellent communication throughout the process. Independent BBB complaints and Yelp reviews describe the opposite more than once: a promised warranty callback or paint-analysis follow-up that goes unanswered for weeks or months, and finished jobs with uneven coverage, visible streaks, or old paint showing through. Your own live site shows no CRM, booking widget, or customer portal, only a manual "Schedule Free Estimate" form, and your own currently-open Office Administrator posting describes one person manually scheduling projects and managing calendars across Denver, Austin, and Dallas. Below is a small, working version of the two gates that pattern is missing: a QC checklist a crew lead completes before a job is marked ready to invoice, and a warranty-claim log that ages visibly across all three markets instead of sitting in an inbox until a customer escalates to BBB.
What's real: the "2-year warranty on craftsmanship and materials" language is quoted directly from Peak Pro Painting's own About page. The complaint pattern this tool targets is drawn from dated BBB complaints (Sept 2023: warranty department unresponsive for months; Oct 2023: a month of silence after a promised two-week paint-analysis turnaround; Aug 2024: a disputed, unreturned callback) and from independently found Yelp reviews describing warranty coverage concerns and "uneven paint coverage... visible streaks and old paint showing through." The absence of any CRM or scheduling software was confirmed by fetching the live homepage, /contact/, and /about-peak-pro-painting/ pages directly. The Denver (Lakewood, CO) headquarters and separately registered Austin, TX operation are both independently verified; Dallas is included as a market tag because Peak Pro Painting's own site markets itself as serving "Denver, Dallas and Austin."
What's illustrative: every job, customer name, and warranty claim below is a fictional example built to show the pattern, not a real Peak Pro Painting job or customer record. Nothing here is connected to a live system.
Jobs pending sign-off
Warranty claims, all markets
What I'd flag before this goes anywhere near a real job
This checklist is a starting point, not your final one. It's built from the coverage/streaking pattern in your public reviews and BBB record, a real rollout should be checked against what your own crew leads and the Office Administrator already know goes wrong on site.
It doesn't replace your estimate, scheduling, or invoicing process. This sits as a gate in front of "mark complete," it doesn't touch how a job gets quoted, scheduled across Denver, Austin, and Dallas, or billed.
"Overdue" here is a placeholder threshold (5 business days). A real build uses whatever response-time commitment you want to hold yourselves to for the 2-year warranty, and can route by market instead of pooling all three into one list.
Nothing here emails or calls a customer. It's an internal tracking tool for your team; it doesn't change what the customer sees or send anything on your behalf.