Working example, built for Texas Fence

A job status that flags an unresolved issue before it needs a BBB complaint to get seen

A BBB complaint from July 2024 describes a customer sending in 15 photos of a concrete-installation issue and getting no follow-up until the complaint reached your General Manager directly. A separate platform, BestPickReports, independently describes the same structural gap a year apart: "the job coordinator did not communicate with us at all." Your quote form already runs on ProDBX, confirmed directly on your site today, here's what a milestone status page layered on top of that could look like.

What's real: your "Free Online Estimate" page runs a ProDBX-powered lead-capture form, confirmed directly in the page source today, but there's no customer-facing status page or issue-tracking view once a job is underway. A July 2024 BBB complaint and separate 2025-era BestPickReports reviews independently describe the same failure mode a year apart: an unresolved issue not reaching anyone until it's escalated hard.

What I'd be straight with you about: that BBB complaint is over a year old and was resolved once it reached your GM, and your recent reviews (late 2025 into 2026) are five-star with specific praise for communication. This isn't a live fire, it's a recurring structural pattern worth protecting your review average against, not proof anything is currently broken. A status page wouldn't have prevented the original concrete issue, it just means a customer's follow-up doesn't have to escalate all the way to a BBB complaint before someone with authority sees it.

What's illustrative: the two sample job references below aren't real customers. They show what typing a reference into a working version of this page would return, using stages a fence installation project typically moves through, including a flagged stage for an open issue. A real build would connect to whatever your team already uses to track a job.

Enter a job reference
Try a sample:

What I'd flag before you roll this out anywhere else

Only the two sample job references above return anything. This isn't connected to your real jobs, so it can't look up an actual customer's project. A real version would need a link to whatever your team already tracks a job in, likely alongside the existing ProDBX lead capture.
The stages shown (quote submitted, install scheduled, install complete, follow-up review) are a typical fence-install flow, not copied from your internal process. Worth a short conversation about how your PMs actually phase a job before this gets built for real.
The flagged stage is the whole point. It doesn't resolve an issue by itself, it just means an unresolved concern shows up somewhere visible the moment it's raised, instead of only surfacing once a customer escalates to BBB.
This only shows status. It doesn't change how a job gets installed or how a complaint gets handled, it just means a follow-up doesn't sit silent until someone calls or files a complaint to ask.