What's real: your live status page really has no lookup form, checked directly today. Your BBB record shows a repeating pattern of customers who couldn't get a status update without calling repeatedly.
What's illustrative: the three sample tickets below aren't real customer jobs. They show what actually typing a number into a working version of this page would return, using the stages a repair job typically goes through. A real build would connect to whatever system you already use to track jobs, not this sample data.
Enter a ticket number
Try a sample:
What I'd flag before you roll this out anywhere else
Only the three sample ticket numbers above return anything. This isn't connected to your real job records, so it can't look up an actual customer's repair. A real version would need a link to whatever system your team already schedules and tracks jobs in.
The repeating BBB pattern is real, the fix is a reasonable guess, not a guarantee. Your BBB history shows repeated complaints about customers unable to get a status update without repeated calls. A self-service lookup addresses that specific pattern. It won't fix a job that's genuinely delayed, it just means the customer isn't left wondering whether anyone is working on it.
The four stages shown (scheduled, parts ordered, parts in, tech en route, done) are a typical repair-job flow, not copied from your internal process. Your real stages might be named or ordered differently. Worth a five-minute conversation before this gets built for real.
This only shows status, it doesn't let anyone reschedule or cancel. Keeping the first version narrow (just "where does my job stand") is deliberate, adding actions later is straightforward once the lookup itself is proven useful.