Working example, built for Right Legal Solicitors

A conveyancing file status that updates itself at each milestone

Your site currently offers a callback request form and a phone number, checked directly today, nothing that shows a client where their conveyancing file actually stands. Reviews on Trustpilot and ReviewSolicitors describe the same pattern more than once: a case going quiet for months, in one case a file closed without the client being told. Here's what an automatic milestone update could look like, kept entirely separate from the legal work itself.

What's real: your site lists a "request a callback" form and a phone number, checked directly today, but no client portal or case-tracking system. Reviews on Trustpilot and on the independent ReviewSolicitors.co.uk describe the same pattern more than once: a case going months without a proactive update, and at least one review describes a file being closed with no notice to the client.

What I'd be straight with you about: reviews of the firm are genuinely mixed, several describe a director personally rescuing urgent, last-minute cases, while others describe routine cases going silent for months. That reads more like an overloaded single point of contact than a firm in trouble, and I found no published disciplinary record for the firm or its director on the SRA register. Still, this is a real pattern worth taking seriously, not a one-off. A status update wouldn't fix a genuinely overloaded caseload by itself, it just means a client isn't left wondering whether anyone is working their file.

What's illustrative: the two sample case references below aren't real client files. They show what typing a reference into a working version of this page would return, using milestones a residential conveyancing case typically moves through. A real build would connect to whatever your team already uses to track a case, staying well clear of the legal work itself.

Enter a case reference
Try a sample:

What I'd flag before you roll this out anywhere else

Only the two sample case references above return anything. This isn't connected to your real case files, so it can't look up an actual client's matter. A real version would need a link to whatever your team already tracks a case in.
The milestones shown (searches ordered, mortgage offer received, enquiries raised and resolved, exchange date set) are a typical conveyancing flow, not copied from your internal process. Worth a short conversation about how your team actually phases a case before this gets built for real.
This is a status check, not a case-management or legal-advice system. It doesn't touch the conveyancing work itself or any legal judgment about a case, that stays entirely with your SRA-regulated solicitors. This only means a client can see where a case stands without calling.
This only shows status. It doesn't change how a case gets progressed, it just means a quiet period doesn't sit unexplained until someone calls to ask.