What's real: Trustpilot reviews for berlin-translate.de describe customers unable to confirm order status without chasing by email, including one case of a certified/notarized birth certificate translation where a non-certified copy was sent by email with the certified copy promised by post, then not received two weeks later. Checked directly today.
What's illustrative: the three sample orders, reference numbers, document types, dates and tracking numbers below are invented for this demo. A real build connects to whatever your team already uses to log orders (spreadsheet, inbox, or order form), not this sample data.
Enter an order reference
Try a sample:
What I'd flag before you roll this out anywhere else
Only the three sample references above return anything. This demo isn't connected to your real order records, it can't look up an actual customer's translation. A real version would need a link to wherever your team currently logs orders (illustrative stage names below, not copied from your internal process).
The reviews are real, the fix is a reasonable response, not a guarantee. Your public reviews show a repeating pattern of customers unable to get a status update without chasing, particularly around certified and notarized copies sent by post. A self-service lookup plus automatic stage emails addresses that specific pattern. It doesn't speed up translation or notarization itself, it means a customer isn't left wondering whether their document was ever mailed.
The five stages shown (order received, translation in progress, certified/notarized, printed & signed, dispatched) are a typical certified-translation order flow, not your internal process. Worth a short conversation before this gets built for real, especially since document type (certified translation vs. sworn/notarized copy vs. proofreading) changes the steps.
"Check status" is the only action here. It doesn't let a customer amend an order, upload a document, or message your team. Keeping the first version narrow is deliberate, those can be added once the lookup itself is proven useful.
The email preview below (click "Preview email" on any stage) shows a sample of the automatic email a customer would get at that stage. No email is actually sent by this demo, it's a static preview of the copy and trigger point only.