Working example, built around Outback Deck's own published facts

On a $30,000-$60,000 custom deck build, "two weeks" quietly becoming twelve is the whole complaint

Outback Deck (Woodstock, GA) builds composite decks, motorized louvered pergolas and screened porches, large custom projects coordinated by phone and email with no client-facing way to see where a build actually stands. Public BBB complaints on file describe exactly this gap: a project promised in roughly two weeks that ran twelve, a rebuild with materials paid for but not delivered on schedule, and a build left unusable for months while a settlement was negotiated. Separately, the company's own commissioned GuildQuality survey data (213 real customer responses) shows Punctuality as their single lowest-rated category, 85% satisfied against 89-96% on every other measure, including 100% on Sales Knowledge, an internal signal pointing at the same gap the public complaints describe. Below is a working tool sized to close it: every build gets a committed date for its current stage, an internal queue sorted by how overdue anything is, and a client can check real status against the original promise without a phone call.

Everything below is fictional. Customer names, project details, dates and dollar amounts on this page are sample data, illustrative only, not Outback Deck's real client or job records. Two of the four sample jobs below are deliberately shaped to mirror the pattern described in Outback Deck's own public BBB complaints (a promised timeline slipping well past its committed date) to make the tool concrete, not because they reflect a real Outback Deck customer or project.

Bryan Miller · Founder / Senior Partner John Gwaltney · Senior Partner

Log a new build

Bryan, John and their project managers all see this same queue at once, no separate login or handoff needed.

Shared build queue, most overdue first

Check the status of a build

Try ODK-1001, ODK-1002, ODK-1003 or ODK-1004 from the team view's sample queue. Replaces calling the office to ask "where is my project."

How this gets built for real

The reference code is whatever Outback Deck already uses. A real build reads from the existing contract or job number instead of inventing a new one for the client to remember.
Committed dates here are entered by whoever logs the job. A real build can pull the committed date straight from the signed contract, and let a project manager update it from the field.
This does not replace the crew's judgment on scheduling. It only makes a slipping promise visible to the whole team the moment it slips, instead of only when a client calls, or escalates to a BBB complaint.