Working example, built around Integrity Pools' own published facts
On a $40,000-$100,000+ pool build, a quiet month with no visible progress is the whole complaint
Integrity Pools (Richardson, TX) has run DFW-area pool remodels and new construction for 17 years, and its overall reputation is strong: 4.7/5 on Google (451 reviews) and 4.9/5 on Houzz. But its own remodel/new-construction customers, on Angi and HomeAdvisor, separately describe scheduling and communication that "could be improved," estimated completion dates missed without notice, and "no work being performed for almost a month" on some jobs, with "multiple departments" not communicating well between themselves. A company-side Indeed review corroborates the same gap from the inside: "operations here are in shambles," with customers regularly calling to ask why no one showed up. Integrity Pools is actively hiring for Scheduling/Dispatch and Remodel Field Service roles right now, a real signal it is already trying to add capacity to this exact function. Below is a working tool sized to close the visibility gap directly: every remodel or new build gets a committed date for its current construction stage, an internal queue sorted by how overdue anything is, and a client can check real status against the original promise without a phone call.
Everything below is fictional. Customer names, project details, dates and dollar amounts on this page are sample data, illustrative only, not Integrity Pools' real client or job records. Two of the four sample jobs below are deliberately shaped to mirror the pattern described in Integrity Pools' own public Angi/HomeAdvisor reviews and Indeed employee account (a promised stage slipping well past its committed date, with no proactive update) to make the tool concrete, not because they reflect a real Integrity Pools customer or project.
Matthew Dunshea · PresidentRemodel & New Construction team
Log a new build
Scheduling/Dispatch, the remodel sales team and the field crews all see this same queue at once, no separate login or handoff needed, instead of a stalled job only surfacing when a customer calls repeatedly.
Shared build queue, most overdue first
Check the status of a build
Try ITP-1001, ITP-1002, ITP-1003 or ITP-1004 from the team view's sample queue. Replaces calling the office to ask "where is my pool."
How this gets built for real
The reference code is whatever Integrity Pools already uses. A real build reads from the existing contract or job number instead of inventing a new one for the client to remember.
Committed dates here are entered by whoever logs the job. A real build can pull the committed date straight from the signed contract, and let a project manager update it from the field.
This does not replace the crew's judgment on scheduling. It only makes a slipping promise visible to the whole team, Scheduling/Dispatch included, the moment it slips, instead of only when a customer calls repeatedly or leaves a review.