Everything below is fictional. Customer names, job details and dates on this page are sample data, illustrative only, not Midgleys' real customer or job records. One sample job below is deliberately shaped to mirror the timeline pattern described in the public BBB complaint (paid, then stalled for months before installation) to make the "needs attention" flag concrete, not because it reflects a real Midgleys customer.
Roger Oberg · GM
Deanne
Farren
Dai Hogan · Scheduler
days with no stage change
Log a new job
Roger, Deanne, Farren and Dai all see this same queue at once, no separate login or handoff needed.
Shared job queue, flagged jobs first
Check the status of a paid order
Try MID-1001, MID-1002, MID-1003 or MID-1004 from the team view's sample queue. Replaces calling the shop to ask "where is my install."
How this gets built for real
The order number is whatever Midgleys already hands out. A real build reads from the existing paid-order or invoice number instead of inventing a new one for the customer to remember.
The status email here is a log entry, not a real send. A real build wires this to Midgleys' existing email so the ping actually reaches the customer the moment a stage changes.
This does not replace Dai's scheduling judgment. It only makes the paid-but-not-yet-scheduled and paid-but-stalled cases visible to the whole team automatically, instead of surfacing only when a customer calls or a complaint is filed.