Independent work sample · built for Floorguard, Inc. (floorguard.com)
Every promised callback gets a due date, and every finished job gets a written scope both sides can point to
Floorguard's own BBB complaint file shows the same shape three separate times behind an otherwise strong 36-year reputation: a real, undisputed defect or add-on request comes in, the company does not deny it, and then a promised callback, inspection, or repair visit is dropped for months with no update until the customer files a formal complaint. A separate case, found independently on HomeAdvisor, shows a related gap: a job stopped mid-way over a square-footage threshold dispute that was never confirmed in writing with the customer. This page shows two small tools that close both gaps: a warranty and callback queue that surfaces anything overdue, and a written scope confirmation captured before the crew leaves the last visit.
Floorguard, Inc.Aurora, IL · Chicago metro & SE WisconsinEpoxy, polyaspartic & polyurea floor coatings, since 1990
Independent work sample, not affiliated with or endorsed by Floorguard, Inc. All customer names, jobs, and promises inside both tools below are fictional and clearly for illustration only. The complaint pattern referenced here is drawn from Floorguard's own public BBB complaint file and an independently found HomeAdvisor review; nothing here reads or writes any of Floorguard's actual customer data.
Floorguard carries a strong overall reputation (Angi 5.0, 227 Birdeye reviews, A+ BBB rating over 36 years) and no BBB Pattern-of-Complaints alert. The gap this page targets is narrow: three BBB complaints from 2025 and 2026 describe a real defect or promised add-on (a chipped floor, an unfinished cabinet-lighting install on a $10,000 job) that the company does not dispute, followed by months of silence until the customer escalates. In one case the company's own explanation was that records were "lost in a computer system upgrade," a direct admission that nothing durable was tracking the original promise. The public site (a WordPress build with a basic quote form) has no visible scheduling, portal, or warranty-ticket system of any kind.
Warranty & callback queue
Log a new promise
Open queue, most overdue first
Check the status of a promise
Try FG-1001, FG-1002, FG-1003 or FG-1004 from the office view's sample queue.
Job scope confirmation, captured before the crew leaves
The HomeAdvisor complaint describes a job stopped mid-way because the crew believed two rooms exceeded a 400 sq ft contract threshold, a figure the customer's own remeasurement disputed after the fact. This tool captures the measured square footage, any add-on, and any explicitly excluded area in writing, with the customer's name attached, at the end of the visit, so a dispute like that one has a shared reference point instead of two memories.
Build the scope confirmation
Job record
How this gets built for real
The reference code can be whatever the office already writes down. A real build reads from an existing job or work-order number instead of asking a customer to remember a new code.
This does not replace the existing quote-request form. The warranty queue and scope confirmation sit on top of however jobs already get scheduled and quoted through floorguard.com's own form.
The customer view shows only customer-safe wording. Internal notes typed in the office view never appear on the lookup page.
"Confirmed" here is a typed name and a timestamp. A real build can use an e-signature provider or a crew-lead's tablet signature capture if Floorguard wants a stronger legal record; this demo shows the workflow, not a specific vendor.