Independent work sample, not affiliated with or endorsed by Britannia Double Glazing Ltd. All customer names, jobs, and promises inside the tool below are fictional and clearly for illustration only. The business description and complaint pattern referenced here are drawn from the company's own published site and its public Trustpilot review page.
Log a new promise
Open queue, most overdue first
Check the status of a promise
Try BDG-1001, BDG-1002, BDG-1003 or BDG-1004 from the office view's sample queue.
How this gets built for real
The installation day itself is a trackable promise, not just a calendar entry. The arrival window and any on-site fit issue (wrong size, wrong color, a defective seal) get logged the same way a repair visit does, so a fitting problem never just disappears once the fitters leave.
The reference code is whatever the office already writes down. A real build reads from an existing job or order reference instead of asking a customer to remember a new code.
Overdue math here is a simple timer. A real build can text or email the person responsible once a promise crosses overdue, instead of relying on someone opening this page.
The customer view shows only customer-safe wording. Internal notes typed in the office view never appear on the lookup page.
Back to the general template: Follow-up promise tracker.