Working example, built for Alliance Roof and Solar (formerly RedRocks Roof and Solar)
A confirmed, wired-and-producing sign-off, every install
Two public BBB complaints filed under the RedRocks name describe the same underlying gap: one customer discovered four months after her install that 9 of her 14 panels had never actually been wired into the system, and a separate complaint mentions a $1,000 compensation promise for a wiring issue that was never paid out. Neither is about workmanship, it's that there's no step confirming a job is fully wired and producing before it's called done, and no tracker that keeps a verbal promise visible until it's honored. This working example shows the fix: a completion checklist that requires a panel-by-panel wired count and a live production reading before a job can close, an automatic customer confirmation, and a promise tracker that stays open until someone resolves it.
BBB rating: F (not accredited)BBB: failure to respond to 2 complaints on fileIn business since 10/2022Serves CO / NM / AZPublishes a guaranteed-activation-date promise with monthly reimbursement if missed
Everything interactive below uses fictional sample installs and client names. The company facts in the strip above (BBB rating and complaint count, time in business, service states, the activation-guarantee/reimbursement promise) are sourced directly from Redrocks Roof and Solar LLC's own BBB profile and website. No real Alliance Roof and Solar / RedRocks customer data, install records, or proprietary information is used anywhere on this page. All dollar figures below are illustrative.
Log a completed install
Try a sample:
Open promises & follow-ups
This is the piece that was missing in both public complaints: a wiring mismatch or a verbal promise like a $1,000 compensation payment stays listed here, visibly open, until someone marks it resolved. Nothing depends on a customer remembering to follow up.
Install log
Website promise audit
A quick check of a live promise on the company's own site, run as part of this build:
Guaranteed activation date, monthly reimbursement if missedPublished promise, no tracker to confirm it was ever honored per customer
Alliance's own site guarantees a specific activation timeframe and commits to a monthly reimbursement if that date is missed. That is exactly the kind of promise this tracker is built for: logged the moment it's made, and visible until it's paid or the activation date is confirmed met, instead of relying on a customer to escalate months later the way the BBB complaints describe.
How this gets built for real
Plugs into the existing install and walkthrough process. Techs already do a final walkthrough, this adds the wired-panel count, the production reading, and the photo requirement to that same step, it doesn't replace how installs are scheduled or signed off today.
Confirmation becomes automatic, not manual. The customer gets an emailed confirmation the moment the install is marked complete, with the wired count, reading, and photos attached, closing the exact gap behind the "9 of 14 panels never wired" complaint.